Policy
Privacy Policy
Privacy Policy
Last updated: October 2026
Potato Art Studio respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, make a booking, contact us, attend one of our activities or events, or interact with our services.
This policy applies to our website, www.potatoartstudio.co.uk, and the services provided by Potato Art Studio.
Information We Collect
Depending on how you interact with us, we may collect personal information including:
Your name
Email address
Telephone number
Booking and reservation details
Information you provide when making an enquiry or contacting us
Payment and transaction information
Marketing preferences
Information relating to events, workshops or private hire enquiries
Technical information about how you use our website, such as browser, device and website usage information
Information collected through cookies and similar technologies
We only collect information that is reasonably necessary to provide our services, manage bookings and communicate with you.
How We Use Your Information
We may use your personal information to:
Process and manage bookings, purchases and payments
Confirm, amend or cancel reservations
Contact you regarding your booking or enquiry
Provide our workshops, activities, events and private hire services
Notify you when finished pottery or artwork is ready for collection
Respond to customer service enquiries
Manage promotions, events and offers
Send marketing communications where you have agreed to receive them or where otherwise permitted by law
Improve our website, services and customer experience
Prevent fraud and maintain the security of our website and services
Meet our legal, regulatory and accounting obligations
Our Legal Basis for Using Your Information
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because:
It is necessary to provide a service or fulfil a booking or contract with you.
We have a legitimate business interest, such as responding to enquiries, improving our services or maintaining the security of our business.
You have given us your consent, for example for certain marketing communications.
We are required to process the information to comply with a legal obligation.
Where we rely on consent, you may withdraw your consent at any time.
Payments
When you make a payment for a booking or service, payment information may be processed securely by our payment service providers.
Potato Art Studio does not intentionally store full payment card details on its own systems where payments are processed directly by a third-party payment provider.
Your payment provider may process your personal information according to its own privacy policy.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted third-party service providers where necessary to operate our business and provide our services, including:
Booking and reservation providers
Payment processors
Website hosting and technology providers
Email and communications providers
Analytics and website performance providers
Marketing platforms
Professional advisers, such as accountants or legal advisers
Government, regulatory or law-enforcement authorities where required by law
We only share personal information where there is an appropriate reason to do so and expect service providers handling personal information on our behalf to protect it appropriately.
International Data Transfers
Some of the service providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the information receives an appropriate level of protection in accordance with applicable UK data protection law.
Cookies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website and, where applicable, support analytics and marketing.
Where required by law, we will ask for your consent before using cookies that are not strictly necessary for the operation of the website.
You can also manage cookies through your browser settings.
ICO guidance notes that visitors must be informed about cookies and that non-essential cookies generally require agreement before use.
Marketing Communications
If you have agreed to receive marketing communications from us, we may contact you about Potato Art Studio news, workshops, events, promotions and offers.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.
Withdrawing your marketing consent will not affect service-related communications that we need to send regarding an existing booking or transaction.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting legal, accounting, tax and regulatory requirements.
The exact retention period may vary depending on the type of information and our reason for holding it.
When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.
How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Where third-party service providers process personal information on our behalf, we expect them to maintain appropriate safeguards for that information.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to erase your personal information in certain circumstances
Ask us to restrict the processing of your information
Object to certain uses of your personal information
Request the transfer of certain information to you or another organisation
Withdraw your consent where we rely on consent to process your information
These rights are not absolute and may depend on the circumstances and our lawful basis for processing your information. ICO guidance requires organisations to explain the applicable rights in their privacy information.
Children’s Information
Our creative activities may be attended by children, but bookings are generally made by a parent, guardian or other responsible adult.
Where we need to process personal information relating to a child, we will take appropriate steps to protect that information and comply with applicable data protection requirements.
Third-Party Websitesdren’s Information
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.
Any updated version will be published on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, how we use your personal information, or would like to exercise your data protection rights, please contact us:
Potato Art Studio
Website: www.potatoartstudio.co.uk
Email: info@potatoartstudio.co.uk
Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Information about making a complaint is available on the ICO website.