FAQ & Studio Policies | Potato Art Studio London

FAQs

Frequently Asked Question (FAQ)

General FAQs

What is Potato Art Studio?

Potato Art Studio is a creative arts and crafts studio offering a range of hands-on experiences, including fluid art, cream gel art, candle making and pottery painting amongst other creative workshops. Our studios are designed for all ages and skill levels, providing a relaxed and welcoming environment to explore creativity.

Do I need any experience to join?

Not at all. All of our activities are beginner-friendly, and our team is always on hand to guide you. Whether you’re trying fluid art, pottery painting, or candle making for the first time, everyone is welcome.

What age groups are suitable for visiting the studio?

We welcome guests of all age groups, from children as young as 2 years old to adults. Our activities are designed to be enjoyable and accessible for everyone, whether you’re visiting as a family, couple, group of friends, or on your own. Our team will always be on hand to provide guidance and support throughout your creative experience.

What activities do you offer?

We offer a variety of creative experiences, including fluid art, cream gel art, pottery painting, candle making, furball painting, and seasonal workshops. A full list of activities can be found here. Activities may vary slightly by location, so we recommend checking your chosen studio for the latest offerings.

What activities do you offer?

Booking & Visits

Do I need to book in advance?

We highly recommend booking in advance, especially during weekends and school holidays, to secure your preferred time slot. Walk-ins are welcome subject to availability.

How long does a session last?

Most sessions last between 1 to 2 hours, depending on the activity you choose, giving you plenty of time to relax and enjoy the creative process.

What happens if I arrive late?

Please let us know in advance and we’ll always do our best to accommodate you, but your session time may be shortened depending on availability.

Is the studio accessible?

We are committed to making our studios as welcoming and accessible as possible for all guests. Accessibility features may vary by location, so we recommend contacting the studio you plan to visit in advance if you have any specific access requirements. Our team will always do their best to accommodate your needs and ensure you have a comfortable and enjoyable experience.

Is the studio pet-friendly?

We welcome all well-behaved pets in our studios. However, due to the nature of our creative spaces, there are small materials or tools present that could pose choking hazards to pets. We kindly ask all guests bringing pets to supervise them closely and be mindful of their surroundings throughout their visit, helping us maintain a safe and enjoyable environment for everyone.

Where are your studios located?

We currently have two creative studios in London, both located in the heart of Marylebone — Potato Art Studio and Potato Pottery Loxton Walk. We are also excited to expand across London with two new studio openings planned this year in Canary Wharf and King’s Cross, bringing our unique arts, crafts, and pottery experiences to even more creative communities.

Where are your studios located?

Food & Drinks

Do you serve food and drinks?

Our Loxton Walk studio operates as a café-style creative space, serving coffee, tea, matcha, and a selection of soft drinks for guests to enjoy during their visit. At the moment, our Marylebone studio does not offer food or drinks service.

Artwork & Collection

Can I take my artwork home on the day?

For many of our activities, you’ll be able to take your artwork home on the same day. However, some creations require additional drying, glazing, or firing time before collection. For cream gel art and fluid art sessions, your artwork will usually be ready for collection approximately three days after your session. You will receive an email notification once your artwork is ready to collect. For pottery painting sessions, your painted ceramic piece will be professionally glazed and kiln-fired by our team, and will typically be ready for collection within 1–2 weeks. An email notification will be sent once your pottery is ready. All other activities can generally be taken home on the day of your visit.

How long do I have to collect my artwork?

We kindly ask that all artwork is collected within 30 days of receiving your collection notification email. Due to limited storage space, any uncollected pieces after this period may be donated or responsibly disposed of.

Can you post my finished artwork?

Yes, we offer both UK and International postal service via Royal Mail Tracked for an additional fee, with UK deliveries starting from £10. Please speak to our team during your visit for more details.

Where can I collect my artwork?

You can collect your artwork from the same studio you visited once you have received an email notification confirming that it is ready for collection. Artwork can be collected at any time during our opening hours, and no advance booking is required. Full addresses and opening hours for our studios can be found here.

Where can I collect my artwork?

Private Events & Groups

Do you host private events or parties?

Yes, we offer private bookings for birthdays, team events, and special occasions. Our range of activities makes us a great choice for unique and memorable group experiences. You are able to learn more about our private events here.

Do you host private events or parties?

Is the studio suitable for children?

Absolutely. Our activities are family-friendly and suitable for children, although younger guests may require adult supervision for some activities.

Policy

Studio Policy

Our Policy

Artwork Collection

Please note that artwork created at the studio will be held for a maximum of 30 days from the date it is ready for collection. Email notifications will be sent to inform you once your artwork is ready to collect. Due to limited storage space, we may no longer be able to keep uncollected artwork after the 30-day period, and we will not be able to offer refunds or re-dos for uncollected pieces.

Late Arrival

We kindly ask all guests to arrive on time for their booked session to ensure the best possible experience. If you believe you may be running late, please let us know in advance and we will always do our best to accommodate you where possible.

Please note that late arrivals may result in a shortened session time depending on studio availability and scheduled bookings. Unfortunately, we may not always be able to extend sessions or guarantee the full allocated experience time for guests arriving late.

Guest Conduct

At Potato Art Studio, we are committed to creating a welcoming, safe, and enjoyable environment for all guests and team members. We kindly ask all visitors to treat others with respect and behave in a considerate and appropriate manner whilst in our studios.

We do not tolerate any form of abusive, threatening, aggressive, or violent behaviour towards our team members or other guests. Any behaviour deemed inappropriate may result in guests being asked to leave the premises immediately, and in serious cases, relevant authorities may be contacted.

Thank you for helping us maintain a positive and creative space for everyone to enjoy.